NK Self Drive Car Rental – Cancellation Policy
- Cancellation by Customer:
- Cancellations made 48 hours or more before the scheduled pick-up time are eligible for a full refund.
- Cancellations made within 24 to 48 hours of the scheduled pick-up time will incur a cancellation fee equal to 50% of the booking amount.
- Cancellations made less than 24 hours before the scheduled pick-up time or no-shows are non-refundable.
- Modifications by Customer:
- Changes to the booking details, such as pick-up/drop-off locations or time, are subject to vehicle availability.
- Modifications made within 24 hours of the scheduled pick-up time may incur additional charges.
- Cancellation by NK Self Drive Car Rental:
- We reserve the right to cancel a booking due to unforeseen circumstances, vehicle unavailability, or any other reason.
- In such cases, customers will be notified promptly, and a full refund will be issued.
- Refund Process:
- Refunds for eligible cancellations will be processed within 7-10 business days.
- The refund amount will be credited to the original payment method used during the booking.
- Inclement Weather:
- In case of adverse weather conditions affecting the safety of the journey, customers can request a rescheduling or cancellation with a full refund.
- Force Majeure:
- NK Self Drive Car Rental is not liable for cancellations or delays arising from circumstances beyond our control, such as natural disasters, strikes, or government regulations.
- Special Promotions and Packages:
- Cancellation policies may vary for bookings made under special promotions or packages. Specific terms will be communicated at the time of booking.
- How to Cancel:
- Customers can cancel or modify their booking by contacting our customer support through the provided channels, such as phone or email.
- Cancellations via the NK Self Drive Car Rental app or website are also accepted.
- Repeated Cancellations:
- Frequent cancellations by a customer may result in restrictions or limitations on future bookings.
By availing our services, you acknowledge and agree to adhere to the cancellation policy outlined above. For any queries or clarifications, please contact our customer support. Thank you for choosing NK Self Drive Rental for your travel needs. Safe travels!